LOVELYBETTAS POLICY — MUST READ BEFORE ORDERING


SHIPPING (usa only):

Priority mail (1-4 days) - $15

Express mail (1-2 days) - $40

 

A hold for pickup option (have the package be shipped to your local post office instead of your address) is available at checkout.

USA ONLY! Orders not shipped within continental Unites States (Hawaii, Guam, Alaska, Puerto Rico) please be informed on your state's regulations and or fees for receiving live fish via USPS before buying.


COMBINED SHIPPING:

Must contact me first if you want to buy more than 4 fish in one shipment. Please do not checkout through my website with 5 or more fish.

No additional charges for up to 4 fish, but any additional fish after 4 fish in one shipment will have an extra cost so contact me before checking out.

FOR ADOPTIONS: 

*TO BE FAIR, NO COMBINED SHIPPING FOR ADOPTIONS* - $8 FEE FOR EACH ADDITIONAL FISH YOU ADOPT (for example: adopt two for $23 total)*

If you would like to purchase and adopt in one shipment, it would be an $8 shipping fee for each fish you adopt. 


DEAD ON ARRIVAL POLICY

In a rare case of dead on arrival for priority shipping ($15), you will receive a FULL refund. If you paid for express shipping ($40), you will receive a PARTIAL refund on the costs of the fish (not including shipping). You will need to send a photo of the fish in its unopened bag within 1 hour of delivery/pickup time (seen on tracking number) in order for this policy to apply.


PAYMENT

I accept both credit card and PayPal through my website or any other way you can contact me (instagram, facebook, email, etc). Cash is also accepted (contact me) however I am not responsible if the money gets lost in the mail and I do not receive it (I have had multiple orders paid using cash through the mail and all were successful).


note

- All fish I send out are inspected one last time before shipping and will never be shipped out if any type of illness is present

- All sales are final. No refunds on payment unless DOA. 

- Tracking numbers are included with every order, but unfortunately I cannot control lost mail. 

- I have the right to delay shipping due to the weather

Photos are as up to date as possible and colors may appear different on different monitors and in real life. Koi bettas have the marble gene meaning they may change/gain different colors at any time. You will receive the exact fish you purchased but the koi bettas may have marbled during shipping/processing time. The fish will likely arrive stressed and dull colored due to the trip, but they should settle within a few hours or days.